Guarantee Terms & Conditions
“Monodraught”
Means Monodraught Limited, Halifax House,
Cressex Business Park, High Wycombe, Bucks HP12 3SE.
“End-user”
Means the natural or legal person who owns the Goods and who has not acquired them with a view to re-selling or installing them in the course of business.
“Goods” Monodraught’s current WINDCATCHER® natural ventilation system's range of goods.
“Registration Documents”
Means the registration documents accompanying this Guarantee.
1. Commencement of the Guarantee
The Guarantee period shall run from the time the Goods are delivered to the End-user but shall only take effect when the End-user registers the Guarantee by returning the Registration Documents to Monodraught.
2. Extent of the Guarantee
Monodraught guarantees its Goods to be reasonably free from defects in materials and workmanship when under normal use. All other warranties and representations, whether express or implied, are excluded to the fullest extent permitted by law. This guarantee shall apply for a period of 10 years other than for solar driven and mechanical and electrical components of such Goods for which the period of guarantee shall be 1 year.
The Guarantee shall not apply and Monodraught shall be under no liability in respect of any defect in the Goods arising from:
2.1 the acts or omissions of persons other than Monodraught or its authorised personnel or agents, including but not limited to damage in transit, repairs, modifications or additions made to the Goods by the End-user or any third party;
2.2 failure to perform appropriate maintenance;
2.3 any continued use of the Goods after they exhibit signs of any defect or malfunction;
2.4 carelessness, mishandling, wear and tear, vandalism or unforeseen events;
2.5use of the Goods contrary to Monodraught’s recommendations;
2.6 any failure or defect in related products or systems which the Goods have been integrated with, operate with or are dependent on;
2.7 defects in materials or workmanship which are the result of installation by others than Monodraught.
3. Repair or Replacement under the Guarantee
Monodraught will at Monodraught’s sole discretion discharge in full any liability to the End-user under this Guarantee by repairing or replacing the relevant Goods (or any part thereof) at no charge so that the relevant Goods conforms to such Guarantee, and the Guarantee will continue for the remainder of the period set out in Clause 2.
If in Monodraught’s sole opinion, the End-user is unable to establish breach of the guarantee in Clause 2, the End-user shall be responsible for all costs and expenses incurred by Monodraught in investigating such alleged breach.
4. Data Protection
Monodraught shall comply at all times with its obligations under the Data Protection Acts 1998 and any other legislation relating to the protection of personal data.
5. Notice
No notice to be given to Monodraught shall be effective unless given in writing by recorded delivery post which will be deemed received two (2) business days after posting.
6. Miscellaneous
6.1 Monodraught may perform any of its obligations or exercise any of its rights under this Guarantee by itself or through any Monodraught subsidiary or holding company or any subsidiary of any such holding company.
6.2 Subject to Clause 6.1, this Guarantee is not intended by the parties to give rise to any right which is enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
6.3 This Guarantee is subject to English Law and the English Courts shall have exclusive jurisdiction over any dispute arising out of or in connection with this Guarantee.
6.4 This Guarantee does not and will not affect your Statutory Rights as a consumer.
Shopping Terms
• No Minimum Order
• No Minimum Quantity
• Orders dispatched to any part of the World
Order Processing :
We aim to have all our components in stock and your order will normally be shipped within five working days. However there may be instances due to demand where this unachievable, which is beyond our control.If an item is out of stock you will be contacted by email to notify you of this.
Shipping:
If you wish to collect your order, there is no charge and collection will be from our Head Office in High Wycombe in the UK. Monday to Friday 9am to 5.30pm. Directions are available HERE.
You will be notified by email when your order is ready for collection, usually within 5 working days.
For all delivery costs outside the United Kingdom please telepone or email our sales department.
Payment Options:
Visa and MasterCard,
Support Info:
E-Mail Support.
This is the fastest way for support. E-mail is answered within one working day.
sales@monodraught.com
Phone Support:
We have two project engineers, Matt Dempsey and Gregg Wagg who solely deal with technical aspects for the SUNPIPE® natural daylight systems.
Again the quickest method for a response is by email sunpipe.technical@monodraught.com however should you wish to speak to either Matt or Gregg telephone (+44) (0)1494 897700.
Return Policy:
Should you have any unused items that were purchased and not used in your installation. Please return these items to our Head Office and a refund will be issued. Please note that there is a 15% charge to cover administration and re-stocking fee (within UK) and refunds are only given on undamaged goods.
